Boston Post Mortem Job Board

applicants

Great Eastern is looking for a 3d tech support guru to provide stellar customer support for our customers. This requires a familiarity with our product line, the ability to learn new products quickly and a solid knowledge of the industries that our products serve.

You will:

• provide excellent customer support experiences over the phone, web and less frequently, at customer’s site
• have the technical expertise and ability to help with installs, licensing, network issues, asset management, and product/workflow recommendations
• provide pre-sales support to the sales team on the 3d product line, including demonstrations communicating product features and benefits

• provide post-sales support including tech support, training, webinars

Skills & Requirements:

• Knowledge of and exposure to network environments and licensing
• Ability to analyze, interpret and present customer needs both verbally and in writing
• Ability to understand and respond to customer’s needs, and interact with product vendors on their behalf
• Ability to work in a team environment
• Ability to complete technical certifications
• Ability to document all cases, fixes, resolutions and IT processes

• Design, specify and deploy servers and storage systems

Our product lines include:

• Autodesk M&E (Maya, 3ds Max, Motion Builder, Mudbox, Softimage)
• Cinema4D
• Craft Animations
• Rhino
• VRay
• Qube

• ZBrush