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Lead Support Engineer
at 38 Studios in Providence, RI
Description
The Platform team is looking for a Lead Support Engineer with a distributed server architecture development and online product support experience to lead 38 Studios’ Platform support team. A successful candidate will have good working knowledge of live server support and maintenance including debugging, profiling and performance tuning; good knowledge of multithreading, networking, security, and be able to work flexible hours in collaboration with Net Ops team to support 38 Studios Platform live operations.
Responsibilities
Collaborate with development, operation and QA teams to ensure smooth on-time service deployments, trouble-free live operations, and quick resolution in production environments.
Troubleshoot configuration, operational and basic development issues.
Lead the support team.
Key contributor in service deployment process, including planning, deployment, and documentation.
Knowledge, Skills & Ability Requirements
Knowledge
Required
Java or Scala
Linux
VMware
REST
SOA / EDA
TCP, UDP, HTTP
Web security
Experience with online games support especially MMO
Considered a plus
JDK
Python
C++
oAuth / oath
MySQL / SQL
PSN / XBLA
AMQP
Hadoop
eJabberd
Drupal
Jetty / Apache
eCommerce
Competencies
Strong experience troubleshooting live, distributed high-load systems.
Ability to work with and support several different customers simultaneously.
Ability to work on-call schedules.
Strong monitoring, debugging, profiling and performance tuning experience especially in distributed / multithreaded environment.
Experience with JVM (Java or Scala) in a production environment.
Experience with eJabberd in production environment.
Experience with VMware in production environment.
Strong networking skills.
Strong Web server / service skills.
Understanding of Web security.
Experience
Completed degree in Computer Science.
At least 4 years of software engineering experience.
At least 4 years of experience of high-load production systems support.
At least 2 years of experience Leading a support team.
The Platform team is looking for a Lead Support Engineer with a distributed server architecture development and online product support experience to lead 38 Studios’ Platform support team. A successful candidate will have good working knowledge of live server support and maintenance including debugging, profiling and performance tuning; good knowledge of multithreading, networking, security, and be able to work flexible hours in collaboration with Net Ops team to support 38 Studios Platform live operations.
Responsibilities
Collaborate with development, operation and QA teams to ensure smooth on-time service deployments, trouble-free live operations, and quick resolution in production environments.
Troubleshoot configuration, operational and basic development issues.
Lead the support team.
Key contributor in service deployment process, including planning, deployment, and documentation.
Knowledge, Skills & Ability Requirements
Knowledge
Required
Java or Scala
Linux
VMware
REST
SOA / EDA
TCP, UDP, HTTP
Web security
Experience with online games support especially MMO
Considered a plus
JDK
Python
C++
oAuth / oath
MySQL / SQL
PSN / XBLA
AMQP
Hadoop
eJabberd
Drupal
Jetty / Apache
eCommerce
Competencies
Strong experience troubleshooting live, distributed high-load systems.
Ability to work with and support several different customers simultaneously.
Ability to work on-call schedules.
Strong monitoring, debugging, profiling and performance tuning experience especially in distributed / multithreaded environment.
Experience with JVM (Java or Scala) in a production environment.
Experience with eJabberd in production environment.
Experience with VMware in production environment.
Strong networking skills.
Strong Web server / service skills.
Understanding of Web security.
Experience
Completed degree in Computer Science.
At least 4 years of software engineering experience.
At least 4 years of experience of high-load production systems support.
At least 2 years of experience Leading a support team.
Published at 11-10-2011
Viewed: 265 times
Viewed: 265 times