This job ad has been posted over 40 days ago...
1
applicant
Director of Community
at 38 Studios in Providence, RI
Description
A Community Director is responsible for the overall Community team, communications practices, and philosophy at 38 Studios. She/he is responsible for strategizing community outreach efforts across multiple projects, with a primary focus on departmental needs. She/he is a specialist at the senior management level who oversees the work of Community team members and contributes his or her expertise across multiple communicative disciplines. She/he works closely with development staff to define and oversee community schedules, and works with team leads to establish and implement procedures and pipelines to produce compelling content to exceptionally high quality standards. She/he is expected to ensure that the community’s experience is consistently engaging, unique, immersive, and most of all fun.
Responsibilities
Nature of work
60-85% - Management of Community department, team schedules, milestone and project goals.
15-30% - Conceptualize, schedule, and execute initiatives and strategic planning for multiple products and intellectual properties.
10% - Develop and maintain active relationships with media portals.
10% - Work with departments from both studios to fulfill community vision.
5-10% - Support of conferences, conventions and player meets, domestic and international.
0-5% - Oversee the creation and support of forums, social networking feeds, and other customer-facing interaction opportunities.
She/he will have all members of the Community department as direct reports.
Develop enterprise-level strategies for international, multilingual integration of community and social efforts across our customer-facing spaces.
Develop a community strategy that leverages the entire range of 38 Studios intellectual properties to deliver engagement across a variety of gaming platforms and products.
Conceptualize, schedule, and execute community building initiatives with quantifiable results.
Oversee 38 Studios’ Community efforts and work in close partnership with development teams to utilize content assets to fulfill community vision.
Interact with producers, directors, leads, and managers of various other departments and disciplines to help drive the Community efforts within 38 Studios and Big Huge Games.
Build and manage community teams which will serve customers across an ecosystem of products, including multilingual efforts.
Manage the Community department’s budget.
Work in tandem with Marketing, PR and Business Intelligence departments to provide consistent messaging standards.
Oversee the creation and support of forums, social networking feeds, and other customer-facing interaction opportunities.
Provide direction, priorities, and focus for the Community team to meet milestone and project goals.
Work with other departments to plan and support events such as conferences or conventions.
Knowledge, skills & ability requirements
Knowledge
Knowledge of strategizing community outreach efforts, as well as taking a product or initiative to market, measuring its impact, and adjusting to meet goals.
Proficiency with MS Office products (esp. Word, Excel, and PowerPoint).
Knowledge with online content management systems, with the ability to drive tool development toward innovation and efficiency.
A strong knowledge of the game development process and the ability to effectively interact with developers and management in multiple disciplines.
Strong knowledge of community practices across the MMO space with a desire to learn from the past and improve upon it.
Competencies
A genuine love for community interaction and the desire to grow community management as a discipline within the games industry.
Superb written and communication skills with acute attention to detail and a relentless pursuit of quality.
Demonstrable understanding of viral marketing strategies, social networking tools, and online trends.
Effective presentation skills in both small and large group settings.
Capable of managing multiple initiatives with the ability to identify and adapt to shifting priorities.
Experience
Minimum 5-7 years of applicable online community management experience and at least 3 years of experience in a management or leadership role.
A Community Director is responsible for the overall Community team, communications practices, and philosophy at 38 Studios. She/he is responsible for strategizing community outreach efforts across multiple projects, with a primary focus on departmental needs. She/he is a specialist at the senior management level who oversees the work of Community team members and contributes his or her expertise across multiple communicative disciplines. She/he works closely with development staff to define and oversee community schedules, and works with team leads to establish and implement procedures and pipelines to produce compelling content to exceptionally high quality standards. She/he is expected to ensure that the community’s experience is consistently engaging, unique, immersive, and most of all fun.
Responsibilities
Nature of work
60-85% - Management of Community department, team schedules, milestone and project goals.
15-30% - Conceptualize, schedule, and execute initiatives and strategic planning for multiple products and intellectual properties.
10% - Develop and maintain active relationships with media portals.
10% - Work with departments from both studios to fulfill community vision.
5-10% - Support of conferences, conventions and player meets, domestic and international.
0-5% - Oversee the creation and support of forums, social networking feeds, and other customer-facing interaction opportunities.
She/he will have all members of the Community department as direct reports.
Develop enterprise-level strategies for international, multilingual integration of community and social efforts across our customer-facing spaces.
Develop a community strategy that leverages the entire range of 38 Studios intellectual properties to deliver engagement across a variety of gaming platforms and products.
Conceptualize, schedule, and execute community building initiatives with quantifiable results.
Oversee 38 Studios’ Community efforts and work in close partnership with development teams to utilize content assets to fulfill community vision.
Interact with producers, directors, leads, and managers of various other departments and disciplines to help drive the Community efforts within 38 Studios and Big Huge Games.
Build and manage community teams which will serve customers across an ecosystem of products, including multilingual efforts.
Manage the Community department’s budget.
Work in tandem with Marketing, PR and Business Intelligence departments to provide consistent messaging standards.
Oversee the creation and support of forums, social networking feeds, and other customer-facing interaction opportunities.
Provide direction, priorities, and focus for the Community team to meet milestone and project goals.
Work with other departments to plan and support events such as conferences or conventions.
Knowledge, skills & ability requirements
Knowledge
Knowledge of strategizing community outreach efforts, as well as taking a product or initiative to market, measuring its impact, and adjusting to meet goals.
Proficiency with MS Office products (esp. Word, Excel, and PowerPoint).
Knowledge with online content management systems, with the ability to drive tool development toward innovation and efficiency.
A strong knowledge of the game development process and the ability to effectively interact with developers and management in multiple disciplines.
Strong knowledge of community practices across the MMO space with a desire to learn from the past and improve upon it.
Competencies
A genuine love for community interaction and the desire to grow community management as a discipline within the games industry.
Superb written and communication skills with acute attention to detail and a relentless pursuit of quality.
Demonstrable understanding of viral marketing strategies, social networking tools, and online trends.
Effective presentation skills in both small and large group settings.
Capable of managing multiple initiatives with the ability to identify and adapt to shifting priorities.
Experience
Minimum 5-7 years of applicable online community management experience and at least 3 years of experience in a management or leadership role.
Published at 12-10-2011
Viewed: 255 times
Viewed: 255 times